Sir Grout of Chicago's Secret to Success: Work Ethics, Excellent Training and Committed Staff
April 07, 2017
Sir Grout Chicago has been recognized as a leading hard surface restoration company multiple times by review sites such as Angie's List, aside from hundreds of satisfied customers. It is a major accomplishment that our owner, Dan Lundstedt, receives with great honor and pride. What is behind our success? There are several components that make a company like ours successful. However, there are two key elements that are highlighted as the foundation of everything Sir Grout Chicago does. These basic values guarantee that we constantly provide our customers with excellence.
We are committed to offering the best services using the highest quality of products. As part of a franchise that has developed its own products and processes, we consistently strive to improve customer satisfaction. More importantly, we count on our staff, who is committed and in line with Sir Grout's corporate values and policies. They put their best effort into every project and do so with a positive and friendly approach.
To ensure we have the best staff on board, we have a strict hiring process. Once we find the right person to add to our team, we aim to keep them. We carry out thorough and detailed background checks. After all, we work in people's homes and they trust us, which we take very seriously. The candidates also go through intensive training where they learn about our products and processes. Each training process is accompanied by tests, which help us understand how they are processing the information. However, training doesn't stop once they are hired. We continually provide instruction and guidance, teaching our employees about our services, customer care, and customer satisfaction. This teaches our crew that excellent products and services are important for a business and that customer satisfaction should always come first.
We know that our employees are not one-dimensional people; we want them to be able to relate with one another on a more personal level. Lundstedt expressed, "We want our employees to know and understand that they're an integral part of the company, so we foster close relationships among employees and with employer-employee relationships." We enjoy planning sporting events and other social activities to bring everyone closer together. We realize that when our staff is happy and motivated, our customers are satisfied with the work they do. This is reflected in the positive reviews we receive. Read some of the comments below and you'll see what we mean:
Anne B - Northfield, ILJanuary 06, 2017
I am very pleased that I called Sir Grout. The lady who did our estimate was courteous and knowledgeable. Jasmin came out to clean and re-grout areas in my kitchen and two bathrooms. Everything looks spectacular! Like new! I would use Sir Grout again.
Christy L - Chicago, ILJanuary 13, 2017
Sir Grout did another great job for us. It's the 3rd time we've hired them. Eddie, who did the work, demonstrated excellent attention-to-detail and skill in making everything look top-notch! He has a strong work ethic and ensured everything was just right for us. Definitely ask for him if he's available. Dan, the owner, was very fair on pricing and was able to schedule at our convenience which was really helpful. Highly recommend Sir Grout for grout and caulk work in any home!
Jeffrey M - Aurora, ILJanuary 01, 2017
The Sir Grout team delivered first class work in re-grouting a large shower for me. From the time I called to when Ann came to my home for an estimate was only two days. Ann is lovely, great to talk with, knowledgeable, clear in walking you through the repairs that are required and options available. Only two days after that, the team was at my home to do the work. James and Chris did an awesome job! The shower looks brand new thanks to their thorough professionalism. The entire area was cleaned by the team after the job was complete. I highly recommend Sir Grout.
Carol K - Chicago, ILJanuary 19, 2017
I highly recommend Sir Grout. They chaulked 3 bathrooms for me and they look fantastic. Mario and Robert were very professional and did a wonderful job. I am very pleased with their work.
As you can see, the comments and reviews are not only about the services but also about the personal qualities of our staff, proving once again why we have become an authority in the hard surface restoration industry in the area.
If you need the services of hard surface restoration experts and want to experience the kind of customer service our clients are talking about, give us a call at (773) 661-6761
or send us a message using the "Request a Quote" form in this page for a free estimate. To read more reviews from our customers, click here
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