I found Sir Grout by looking online and reading reviews. Their overwhelmingly positive reviews prompted me to give them a call. Their response time, knowledgeable estimator, and clear and thorough communication about their services, costs and policies were admirable. I ended up scheduling them twice for service and they were excellent. My vintage powder room that has tile on the walls and floor and a marble counter top that was dull and stained now sparkles.
The estimator Ann and both technicians Eddie and Jasmin cautioned me about the stains on the marble which are very old. I listened to them and did not have any unrealistic expectations. The stains did not come out but they did lighten up and with the entire counter top cleaned and polished and all of the tile cleaned, re-grouted and sealed it all looks fantastic. I am very happy that I have found such a good company. Each person I dealt with was very knowledgeable and professional but also very personable. Each of them arrived promptly and gave me ample time to ask them questions. Good customer service is obviously a priority for Sir Grout. I will hire them again in the future.
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