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Testimonials

Below are various video and written testimonials of satisfied customers.

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Click on each image below to play the Video Testimonial

Terry Picture
- Terry
Rating 5 Stars
Laurie Picture
- Laurie
Rating 5 Stars
Jamie Picture
- Jamie
Rating 5 Stars
Michael Picture
- Michael
Rating 5 Stars

Written Testimonials Pencil

Veelynn B - Chicago, ILMay 03, 2013

My first impression of Sir Grout was very professional. The person I spoke with on the phone was very friendly and was able to set an appointment right away. When I met Dan, I thought he was also very friendly and professional. He took his time to inspect the work I needed done and gave a reasonable estimate. I had a written estimate in hand and a service appointment set before he left. The men who came to do the repairs arrived on time and finished early. They went over the list of things to do before starting and showed me the completed work before they left. I was very pleased with everything, but I was most impressed with a broken tile repair. I had a broken tile around the master tub and feared I would have to replace all of the tile in the bathroom if I couldn't repair it. Sir Grout was able to repair the broken tile and make it appear nearly unnoticeable. I am very happy with Sir Grout and I would recommend them to all of friends.

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John B - Glenview, ILApril 29, 2013

Like most of us today, we are inundated daily with telephone sales pitches and more ads in our post office box than actual mail. It wasn't always this way but it forces us to be more selective about what we read or even calls to which we chose to listen. Somehow, your mail ad got through to us. Timing certainly makes a difference and we knew or new home needed grout work in our master bathroom.

Despite my wife's suspicions, she accepted the appointment I made for an estimate from Sir Grout. Dan, the owner and all around good guy, gave what I believed to be a reasonable estimate. He also explained the process he would be going through in great detail. One always takes a risk, particularly when time consuming but sensible references are not performed. We took that risk because we have so much on our plate that we haven't even finished unpacking from our first of the year move. Dan also exuded confidence. I was taking a major risk with my marriage but my gamble was rewarded.He showed up on time and spent the entire day, turning down our dinner offer, to complete a job that was bigger than even he expected. He also left the job site cleaner than when he started. We're checking to see if he might be branching into housekeeping!

We followed his instructions on how to treat the grout initially and he even left a bottle of grout to be used on any spots that might have been missed or pop up by accident later. So far, I can only say our "gamble" paid off and I am happy to offer my recommendation for Sir Grout to others seeking his service down the road.

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Jan M - Golf, ILApril 29, 2013

Completely smoothly.

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Jacqueline D - Chicago, ILApril 29, 2013

The servicemen were here on time, explained the procedure, moved the furniture out and back, assisted me with choosing a color, cleaned up completely and explained the best way to care for my floor. They were the nicest servicemen I've ever had in my home. Two weeks after I had the floors done, we had a party, friends and family that had been at my home before thought I had a brand new floor installed. Professionalism, reliability, excellent workmanship and reasonable pricing, you get it all with "Sir Grout".

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Stephanie R - Chicago, ILApril 27, 2013

We had a disaster a permanent-marking art pen had exploded and sprayed around the bathroom. though it washed off the ceramic wall and floor tiles, the grout was permanently stained with dark blue. Sir Grout cleaned the floor and walls and covered the grout lines with new color. It's been 8 months, and everything still looks great. Dan carefully explained what was going to happen, and the crew that did the work was very competent. I thought the price was fair. I would definitely recommend Sir Grout.

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Dawn V - Palatine, ILApril 26, 2013

We had a shower put in by someone that wasn't (we found out later) a very skilled person, and it wasn't put in correctly. It grew mold almost instantly. We lived with it for so long because we didn't realize that it could be fixed so effortlessly and at a reasonable cost. We finally couldn't live with it any more, and I called Sir Grout. SO glad we did. The work was great, and the cost was reasonable! It was done it one day, and the gentleman that did the work was so nice and explained everything to my husband when he was finished. We wished we did it sooner. Wow!

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James W - Oak Park, INApril 24, 2013

Great experience, I'd use them again.

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Kevin F - Chicago, ILApril 22, 2013

Called Sir Grout in early March to inquire about cleaning and re-caulking my shower since mold was showing up in the corners. Spoke with Dan, who I found to be quite friendly and professional. He came by about a week later and gave me an estimate to complete the work. After explaining what he needed to do to obtain the results I wanted, we agreed to the $550 estimate and scheduled an appointment for his technician to come complete the job. Day of appointment: Marco showed up about ten minutes early and offered to get started or wait whatever was convenient for us. Marco was very nice, professional, and really did a thorough job. The results look nearly the same as what you see in the pictures on Sir Grout's website it really does make a difference. My parents are already in touch with Sir Grout, and I would not hesitate for a moment to refer friends and family in the future.

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Camille G - Wheaton, ILApril 22, 2013

I highly recommend these guys! They are professional, conscientious, do excellent work, have a good product and follow up to insure satisfaction.

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Sabar A - Chicago, ILApril 21, 2013

Dan & his guys did terrific work! I got 3 estimates. Dan came promptly for the estimate, and it was comparable to other places. But we went with Dan b/c he was extremely personable, made recommendations, and seemed to genuinely care about the quality of the work. Service was scheduled within 2 weeks. Alex and John came and did a great job. Alex in particular was very friendly, professional, and helpful – explaining the process and making suggestions for caulk color and giving me tips on how to maintain the appearance. They worked fast and efficiently, finishing in only 3 hours, less than the 4.5 hour estimate. When I requested, they were worked quieter while our baby napped. My only concern is that they came over 1 hour later than given start time. They called with ETA shortly before arriving. Now, 6 months later, the shower and sinks still look great with minimal cleaning, just like when first finished. There has been no need for further maintenance. Dan also followed up within 6 months to see if the work was still ok, which was very professional and considerate. Definitely recommend them!

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