Below are various video and written testimonials of satisfied customers.
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Dan and his guys did a terrific work! I got 3 estimates. Dan came promptly for the estimate, and it was comparable to other places. But we went with Dan because he was extremely personable, made recommendations, and seemed to genuinely care about the quality of the work. Service was scheduled within 2 weeks. Alex and John came and did a great job. Alex in particular was very friendly, professional, and helpful explaining the process and making suggestions for caulk color and giving me tips on how to maintain the appearance. They worked fast and efficiently, finishing in only 3 hours, less than the 4.5 hour estimate. When I requested, they were worked quieter while our baby napped. My only concern is that they came over 1 hour later than given start time. They called with ETA shortly before arriving. Now, 6 months later, the shower and sinks still look great with minimal cleaning, just like when first finished. There has been no need for further maintenance. Dan also followed up within 6 months to see if the work was still ok, which was very professional and considerate. Definitely recommend them!
Marco came to the unit on the appointment date. He was on time. He did the work, he was very clean and protected the area he was not working in. When the work was done I was extremely satisfied. My tile and the grout areas looked nearly new. In areas where grout had been missing or damaged repairs had been made. It looked just great. Everything was done as the company said it would be done, there was no mess and the technician was very polite and pleasant. I am going to have them work on the rest of the tile flooring in my unit. I highly recommend the company.
I am writing this review approximately four months after the replacement and the caulk looks as good as the first day it was installed. I want to also mention that Sir Grout did offer a warranty on the caulking for a year after the installation. I doubt I need it, but that is good to know. This is a great company and I would definitely suggest using them for any bathroom caulking repairs.
The job was done in a timely and professional manor and everything was cleaned up after they left. It took about an hour and the price was fair.
Please read above. The experience was extremely positive!!
Description of work: Sir Grout cleaned, colored and sealed the quarry tile and grout in my kitchen / laundry room / bar area. I interviewed several companies and Sir Grout offered the best services at the best price. They were timely and did an outstanding job. I had a small problem several months later( my fault) and they responded immediately to my call. Very impressive and very professional. I would highly recommend them!
I used Sir Grout twice. The first time was on a rental unit. After tenants left after living for two years in a rental unit, my wife and I were horrified to find the tiling and bath in the brand new remodeled bathroom incredibly filthy and full of mold and soap scum, Sir Grout came with two workmen and cleaned for hours. They used a super hot steam machine to completely clean all grout surfaces, and they removed all mold, grime and other dirt. Then they sealed all grout with some sealant which matched the existing grout. The workmen were on time, pleasant, worked very hard for a long time, and my wife and I were extremely pleased with the result. It still looks perfect after three years. I don't recall the cost for that job but I felt it was not unreasonable. The second time we needed work on a very high end remodeled large shower area in our home, we foolishly thought this was easy work and hired another company to do the work, which would have saved us a few bucks. Even though it was a pretty large job, a workman came alone, was nasty from the start, had a steam machine that sounded very weak, left work undone, and then had an attitude about doing it right. Afterwards, we noticed all kinds of problems for which the same workman had to come out again. In the end, sealant was falling off because the grout had not been properly cleaned before sealing (putting sealant over soap scum we believe), and mold was starting to grow under areas where he put in caulking which has never existed previously. Sir Grout was hired to fix the mistakes. I was able to take pictures and send them to Dan, the estimator, and Sir Grout later came with two workmen again, who worked hard for a long time, and fixed almost everything. They even left me with a free sample of sealant to repair any future sealant problems. I say almost everything was fixed because the things that were not completely fixed were things that still looked okay from the first contractor, and the workmen and I both thought they might remain intact from the first contractor's work, but in the end did not. Still, Dan's firm and Dan himself, contacted me about the job, and I acknowledged to him that it was me who had suggested his workmen not to do the extra work, but he still offered to have them come out anyway to fix even those problems. To me this is the mark of a company that takes pride in its work. I would definitely hire them again.
I would highly recommend Sir Grout, Dan and Mitch to anyone who's looking for the highest quality of professional services in tile cleaning, rehab and refurbish. Thanks to them our bathrooms look great and my only regret is that I should have taken before and after pictures.
Dan was on time, professional and cleaned up after his work. I have had no problems since, after five years of issues. I would absolutely use his services again and highly recommend him.
Dan was very prompt and professional during the estimate process and he also contacted us approximately 6 months later to ask if the work still looked good. The gentleman that performed the work was also very professional, and explained what he was doing during the process and after cleaning up, he made sure we were satisfied. If needed again, I will contact Sir Grout.
They made sure that everything was clean and put back in order.
From start to finish we were very pleased with Sir Grout and would happily recommend them to our family and friends!
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