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Testimonials

Below are various video and written testimonials of satisfied customers.

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Click on each image below to play the Video Testimonial

Michael Picture
- Michael
Rating 5 Stars
Terry Picture
- Terry
Rating 5 Stars
Jamie Picture
- Jamie
Rating 5 Stars
Laurie Picture
- Laurie
Rating 5 Stars

Written Testimonials Pencil

Naja M - Chicago, ILAugust 22, 2014

Overall I was extremely pleased. When I initially submitted an inquiry the sales team was extremely responsive, they called back the same day, and they answered all of my questions in detail. On the day of the service the technician, Trevon, was extremely helpful in explaining what type of caulk was used before and he explained to be basic tips to preserve the health of the caulk. He was professional, quick but thorough. He had a wonderful personality and was a great frontline man to represent any company. I would recommend Sir Grout without fail. My service date was two months ago and the bathtub looks like it was done today!

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Bob H - Chicago, ILAugust 21, 2014

Excellent customer service and very good quality work.

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Greg R - Chicago, ILAugust 21, 2014

Great organization to work with. The owner takes a lot of pride in the work that his business does and is very much a hands on person to work with. I've used them twice and won't hesitate to contact them again if a need arises.

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Dave S - Chicago, ILAugust 21, 2014

This is an absolutely great company. Dan Lundstedt, who I understand to be the owner of this small business, was outstanding in every way. He came to our home promptly after I called for a quote to give us an estimate, fully explained all of our options, and answered all of our questions. The quoted price was very reasonable, eliminating the need for us to shop around for other estimates. He knows all there is to know about grout and grout work (Who would have thought there is so much to consider?). The service person showed up right on time to do the job, and Dan personally stopped by to inspect the work. The work was done professionally, quickly and well.

After the work was done, we concluded that we should have ordered the color seal option as Dan had originally suggested (but we declined). We called Dan and, in a matter of days, he personally came by to do the work. Best of all, he only charged us the same price he originally had quoted for this optional work, even though he now had to make an additional trip. He did this specifically because he is completely client-satisfaction focused. Overall, this was a great experience from a small company that places customer service above all else. I recommend them highly.

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Judith M - Chicago, ILAugust 19, 2014

It went really well. There were a couple things that didn't go as planned but they came back and fixed those problems.

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Deanna S - Chicago, ILJuly 22, 2014

We had Sir Grout out to repair & resurface 1 counter and then resurface 2 countertops in a home we just purchased. They are all carrara marble; one in our master bathroom, one very large counter in our kitchen and then another large counter on our wet bar in our basement. They did a really good job for a pretty decent price. We had to repair a crack in our basement bar counter after it was cracked in half during a rehab project. The repair looks like a seam now. After the project was completed, it was only about a week before it was ruined from someone putting a large container of vinegar on the kitchen counter. Arrrgggh!! I could have screamed! To see this big ring on our newly refinished marble was infuriating but Dan came right out to fix it again for a nominal fee. We are quite pleased with the results, even though we have another etched ring on the counter again. Big thanks to Dan who offered to come out a third time to refinish it. Once we decide to refinish it we'll definitely call Sir Grout again.

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Michael D - Chicago, ILJuly 14, 2014

Ann came and did an analysis of the shower. Filled out a detailed invoice. Chris showed up a couple weeks later and did every thing to perfection. No extra cost, just perfect.

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Lois F - Oak Park, ILJune 27, 2014

Happy with the results. Grout looks much cleaner and mold and mildew stains ate gone. Looks great!

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Carol S - Chicago, ILJune 10, 2014

Well done. Prompt, professional, stuck to their schedule and budget.

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Justin S - Chicago, ILJune 03, 2014

It took a few tries but in the end I'm very pleased with the final result of my shower. They matched the color of the calk perfectly and my shower looks great.

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